Solutions to Common Browser problems.
Make sure the Java Runtime Environment is installed
You will need to have the Sun Microsystems Java Runtime Environment (JRE) 8 installed in order for certain areas of Blackboard to function properly. The JRE can be downloaded from http://java.sun.com/javase/downloads/index.jsp.
If, while troubleshooting, you are having difficulty removing older versions of the JRE please visit Sun's support site.
Make sure that Javascript is enabled in the browser
Javascript is enabled by default on all supported browsers. However, if you encounter problems with Vista/CE please check your browser settings to make sure that Javascript is enabled. Firefox, Internet Explorer, Safari.
Make sure that cookies from third parties are allowed.
Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Blackboard please check your browser settings to make sure you allow third party cookies. Firefox, Internet Explorer, Safari.
Pop-up blockers
While using Blackboard, if you are unable to view discussion postings, quiz windows, and download links, then you may need to disable pop-up blocking for Blackboard. Firefox, Internet Explorer, Safari.
Third Party Plug-ins
Some content within courses may require the installation of third party plug-ins such as Adobe Flash, Windows Media Player, Realplayer, and many others. In each case there should be a notification and link informing you that you need to install a new plug-in. Be careful that you only install trusted plug-ins that are necessary for the course content. Malicious plug-ins can be dangerous to your computer.
What can you do with Bb Mobile?
Helpdesk
Students
If you are having trouble logging in to Blackboard - please contact the library for an account check and a password reset if required.
For all other problems including access to material or course content - please contact your lecturer or portfolio area.
Lecturers
Please provide the following details:
- description of the problem
- steps for us to be able to reproduce the problem (screenshots are very helpful)
- the exact course name (as appears in your Current Training list)
- your Blackboard username
- which web browser you're using
- your contact details
when requesting support through the e-Learning help desk. Contact details available through the staff intranet.
Blackboard for mobile
Get Connected to Blackboard using your mobile device. Simply follow the instructions for your device below.
Some courses are not yet optimised for mobile devices
Android
Android® Instructions
- Go to the Android Market® on your Android.
- Search and install: "Blackboard"
- Open the app and enter 'Training WA' in the field provided.
- Login using your username.
iPhone
iPhone™ Instructions
- Go to the iTunes® Application Store either on your iPhone or laptop.
- Search and install: "Blackboard"
- Open the app and enter 'Training WA' in the field provided.
- Login using your username.
